Lead Business Analysts need to maintain authority in communication

September 21, 2014 by
Filed under: Business Analyst Skills, Requirements Gathering Tips 

When working with clients, it is important that your role as a Business Analyst is not degraded.

In my last post, I talked about how Business Analysts are involved with negotiation. Part of negotiation is maintaining a tight control on communication so that mixed messages are not communicated that can lead to misunderstandings of roles / responsibilities.

Never allow someone on the development / production team (builders of solutions / project managers etc.) to contradict a statement that you have made to the users of your products / lines of business that you are doing the analysis for. It is fine for the development / production team to make suggestions on changes with you personally so that you can craft a response to share with your users / lines of business that does not alter your perceived position.

If the communication is not managed, then the users / lines of business can start to wonder if you are the person they need to be talking with since others can present statements that make them seem as if they have the final say on what is analyzed. Nobody wants to waste time talking to the assistant. If others can contradict you, it makes your role seem like the assistant role. You will then find that people will make themselves less available to talk with you or will question your ability to do your job because they perceive someone else as being the lead.

Make sure therefore that all understand the rules of communication after you have presented information to your users / lines of business.

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